News Update: Fourth of July Travel is Up, Travelers Focus on Leisure Most and Southwest Airlines Says Goodbye to its Co-Founder

Fourth of July Travel Rises

USA Today - June 27, 2014

Fourth of July Infographic © AAA

If you're traveling for the Fourth of July holiday, you're not alone. According to auto club AAA, 41 million people will travel – by road, sky and other – this weekend. That is a 1.9% increase from the 40.3 million that traveled over Independence Day in 2013. About 34.8 million people will travel by car, the highest level since the pre-recession holiday in 2007. Air travel between July 2 and July 6 is expected to jump 1% to 3.1 million travelers from 3.07 million last year. 

As far as prices go, rental car costs have remained consistent with last year's, while hotel rates have risen 15% for AAA Two Diamond hotels and 9% higher for AAA Three Diamond hotels. Airfares are a little harder to decipher. AAA says prices are 5% lower on average than a year ago, but other analysts claim they have increased nearly 6% from April to May. Gas will cost more this year, as the national average is about 20 cents more a gallon than it was on July 4, 2013. 

#MyTake: People are ready to travel. The high traffic on Memorial Day kicked off the summer season, and with the kids out of school, even more people are packing their bags and hitting the road. The sting from the long, brutal winter can still be felt, and people are eager to get in their much deserved vacation time. Also, with the fourth falling on a Friday – automatic three-day weekend for most – more people are inclined to extend their trips by either taking Thursday or Monday off to get the most out of the holiday. The long weekend has also made it easier for people to take a trip during the holiday, as opposed to when it falls in the middle of the week, which would force people to take two or more days off for a vacation.

New Cruises Cater to Winos

USA Today - June 30, 2014

A new cruise in the Pacific Northwest offers a new way to tour the wineries of the region. Un-Cruise Adventures, a small-ship line, introduced four wine-themed sailings on the Columbia and Snake Rivers that combine scenic cruises with stops at nine wineries. The cruises will take off from Portland, OR, and visit vineyards throughout Washington and Oregon. Passengers will be accompanied by a local wine expert who will lead presentations and tastings on board. Fares start at $3,695 per person.

#MyTake: It's one thing to offer local wines on board a cruise, but quite another to take passengers to the vineyards where they were created. More tour companies and cruise lines are offering experiential travel opportunities, allowing people to really experience the places they are visiting. This gives guests the chance to not only taste the wine, but see where it came from, the local scenery and the culture. It offers immersion into a region that many people may not know very well.

Americans Interested in Fitness-Related Trip Activities, But Relax Instead

Hospitality Net - June 30, 2014

It seems that Americans aspire to have fitness-focused vacations, but tend to engage in more relaxing, leisurely activities instead. A new survey from Room Key found that nearly one in two individuals expressed that fitness-related activities would dictate their travel plans, such as learning a new sport or fulfilling an extreme goal (i.e. skydiving or bungee jumping). About 57% of Americans said they would choose one hotel over another based on fitness-related amenities. However, when asked how they would actually spend their summer vacation, 74% said they would forgo fitness for more leisurely pursuits, like sightseeing, laying on the beach or by the pool or attending a yoga class or visiting the spa.

#MyTake: Travelers always express certain expectations or ambitions ahead of time, claiming they'll do this, that and the other. But when it comes down to it, vacations are meant to be an escape, a time to relax and kick back after months of hard work and crazy schedules and stress. So, while the idea of going hiking and taking a scuba diving class may be on their minds, they might decide to forgo those activities once they check in and see that a massage or a lazy afternoon by the pool seems more appealing. However, if they do decide to get some fitness in, at least they will have picked a hotel that offers those amenities.

Royal Caribbean Starts Tour Company

Travel Pulse - June 27, 2014

Royal Caribbean created a new company called TourTrek that develops, markets and sells land tours in over 90 countries. Details on the new company are few and far between, but I expect the offerings to be unique to each port stop, and offer travelers a completely new experience.

#MyTake: Cruises have a lot to compete with, from amusement parks to conveniently priced hotel packages, not to mention travelers who are wary of taking a cruise given some of the recent incidents that have taken place. In order to become more appealing to both veteran and first-time cruisers, Royal Caribbean has expanded their offerings to give people more exposure to the places where cruises dock. Usually, cruises are all about being on the boat, but these excursions are becoming more and more popular as people seek out new adventures and experiential opportunities.

Southwest Airlines Bids Farewell to Co-Founder Rollin King

USA Today - June 30, 2014

Rollin King, who, along with Herb Kelleher, launched Southwest Airlines, passed away on Friday at the age of 83. His vision to create a low cost, better-service airline spurred a major shift in the airline industry, and has since created one of the most successful airlines in the country. King and Kelleher came up with the idea back in 1967, according to sources, and the airline launched only in Texas in 1971. The company has taken off – pun intended – developing a reputation for low fares, good service and no fees.

#MyTake: This is a true loss for Southwest, but King has left the company in capable hands, as the airline continues to deliver good numbers, excellent customer service, on-time flights and low fares. King built an innovative airline that has made a lasting impression on the industry and he will be missed.

Can We Improve the Plane Boarding Process?

We've all been there. Waiting outside the gate as one group after another is motioned to board the airplane. When your group is finally called, everyone rushes to the podium to hand over their ticket (or scan their smartphone) and get on the plane. But once on the jetway, there's another line, which continues on into the aisle of the plane. The reason for the delay is because multiple people are trying to get into the same row or are searching for overhead bin space, forcing people behind them to wait until they can get by and cause more people to wait as they get to their seat. It's been like this for years, and the process has only been made worse by the increase in carry-on luggage thanks to airlines boosting fees for checked bags.

I have seen the process hundreds of times, with airlines boarding first class or premier level fliers first, and then boarding the rest of the plane from the back to the front (standard). I've always known it is slow and somewhat inefficient, but until I read this article on Vox, I never realized how absurd it actually is. And as much as I'm not the biggest fan of Southwest's process, I'm beginning to warm to it a little more after reading this.

The thought process is that by boarding from the back to the front, you'll avoid a buildup of passengers waiting while everyone puts their bags up and finds their seats, because people will be moving from the back forward. But this only works if people actually board in order, from very last row and on. And even then, someone who is in the aisle seat might reach the row first, and then is forced to get up while someone in the window or middle seat gets in, thereby forcing people behind to wait and more congestion to build up.

The article discusses a few alternative options to the standard boarding process, and compares times for each one. Based solely on time, the clear winner is Southwest's procedure, followed closely by a method of boarding people from the outside-in, which means all window seats go first, followed by middle seats and then aisles. Apparently, some airlines have caught on to the efficiency of the latter, and have started to implement it. But if that's so, I clearly haven't experienced it yet. So everyone should just switch the Southwest way, right?

Not necessarily. While it may cut down on the boarding time, Southwest's process causes other problems, mostly with customer satisfaction. It isn't the most convenient system for people traveling in large groups, because they aren'y guaranteed a spot together on the plane. And a lot of people hate having to jump online the minute they are allowed to check in so they can get a good boarding number. If you're even five or ten minutes late, you could be in the last boarding group, inevitably leaving you with a middle seat in the back of the plane.

Of all the methods mentioned, the one that makes the most sense is a theoretical one that no airline currently uses dubbed the "Steffen method." It's similar to the outside-in process, but it is more choreographed in that the window seats from one side of the plane go first, followed by the window seats from the other side of the plane, and so on. In addition, the rows of passengers allowed to board are staggered, preventing multiple passengers from using the same aisle space, and therefore reducing congestion.

Even though better methods have been developed, airlines will most likely stick to the process they have right now, because it allows them to charge passengers for priority boarding. If they had a quick, efficient boarding process, they wouldn't be able to make a profit off people who want to skip the hassles of boarding.

So the answer to the question is, yes, we can improve plane boarding, but will it actually happen? It's not looking good.

Travel News Update

A lot has been going on in the world this week...and it's only Tuesday!

IT'S A BOY! Prince William and Duchess Catherine welcomed their newborn son on July 22 at 4:24 p.m., London time. He weighed in at 8 pounds, 6 ounces, and no name has been announced yet. The world anxiously awaited outside St. Mary's Hospital to see the couple with their new baby. The set of doors to Lindo Wing has not been watched so closely since Princess Diana gave birth to William 31 years ago. William and Catherine emerged on Tuesday evening, carrying the baby in a cream-colored blanket. After a quick wave to the press and cheering crowd, the couple strapped their son into the car seat of a black SUV and drove off to Kensington Palace.

The Pope returned to South America on Monday as Francis arrived in Rio de Janeiro to thousands of admirers who gathered in the streets to see him. The crowds were so enthused to see the Pope that they mobbed his car as he drove through the Rio city center to his reception ceremony. As people gathered around his small, four-door Fiat, blocking the route to the government palace. Francis, however, was unfazed. In fact, he rolled down the window to greet people, shaking hands and kissing babies...what a great politician he would make.

A Southwest flight crash landed at New York's LaGuardia Airport on Monday evening after the landing gear collapsed. Flight 345 from Nashville landed on runway 4 before the gear collapsed, causing it to skid the rest of the way on its nose. The cabin filled with smoke as people's items went flying everywhere. Ten people were injured in the incident, with no casualties. The National Transportation Safety Board is investing what might have caused the accident. The Boeing 737 had last been inspected on July 18, but no details of that were released. (I hope all other Southwest planes are inspected, because I'll be flying on one next week.)

An earthquake struck northwestern China yesterday, killing at least 89 people and injuring hundreds more. The Gansu province felt the first and strongest tremors at 7:45 am Beijing time. The quake, which measured 6.6, toppled farmer's homes and severed power lines. Nearly 2,000 homes were destroyed, and more than 22,000 were damaged. About 123,000 people were affected by the quake, and 31,600 were moved to temporary shelters.

Chicago Tourism:

• On Monday, NBC 5 Chicago reported that Chicago had the highest ever hotel occupancy rate in the first six months of the year, leading to the most money ever generated by the hotels. For the second straight year, more than 90% of hotels rooms were booked for the month of June. And in 2012, Chicago welcomed more than 46 million tourists, and is on pace for even more this year. 
• The Taste of Chicago, one of the city's most popular festivals, had an estimated 1.5 million visitors--my family included--for an average of 300,000 people per day. 
• Mayor Rahm Emmanuel announced a private investment of $500 million from a Denver-based company will be used to improve the port of Chicago, boosting infrastructure and jobs. The money will be used to make an asset out of the port, which has long been underused and a drain on funds. The deal will also provide training, internships and jobs to students at nearby Olive-Harvey College. The area's alderman said Chicagoans are very unfamiliar with the port, and hopefully the project will help change that.

Survey stats:
A recent survey found that 61% of Americans plan to work during their vacations this year, compared to 52% last year. The Harris Interactive survey also showed that 34% of respondents plan to work but won't be happy about it; while 14% said they would be happy to work during vacation. About 22% said they would refuse to work on vacation, and 2% said they would quit their job if they had to. So why this need to work during play time? The recovering recession is the biggest reason, as workers want to show their bosses that they are indispensable to the company, even while out of the office.

First Experience Flying Southwest

"Bags fly free!" "No change fee!" "No blackout dates, no red tape!"

credit: Businessweek

If you watch television on a regular basis--or travel a lot--you know that these are the common catchphrases of Southwest Airlines, probably America's most popular budget carrier. Many of you have flown Southwest and have your own opinions about them. So now it is finally my turn to weigh in.

I recently returned from my Christmas vacation back in Denver, and I had the opportunity to experience Southwest for myself for the first time. Obviously, I had all the flashy advertisements running in my head, as well as the many comments from my friends and coworkers who have flown with them, but I had to push that all to the back of my mind and go into the whole trip with as clear and unbiased an opinion as possible.

On the day that I flew out of Chicago, I went online to check-in for my flight. I am accustomed to having a reserved seat, so the whole process was a little different for me. At first I was confused as I glanced at the boarding pass. Seating A, position 19. What does that mean? Also, after I printed my boarding pass, there was no button or link to say that I had completed the check-in process. I was sure that if I hit the link that said "return to previous page" that the whole thing would void out and I would have to try again. Yet there was no indication on the previous page that anything was wrong, so I assumed I had done it correctly, though I wish it had been clearer. When I checked the status of my flight--which was scheduled to leave at 6:00 p.m.--the website said there was a 40 minute delay. This was at 8:30 a.m. At first I was irritated that they could predict so early that the flight would be late, so I investigated earlier flight options, but they were all booked. Luckily, I checked back a few hours later and it had changed to a 10 minute delay...much better.

As far as checking bags, that could not have been easier. (It also helped that there were no lines at Midway Airport.) I just went up to the kioks, scanned the barcode on my boarding pass, selected the number of bags I was checking, and the attendant placed the sticker on my suitcase and I was on my way. Less than five minutes, I can handle that.

The boarding process was certainly different. I have flown on airlines that do not have seat assignments, but those were all in Europe--Ryan Air, EasyJet--and the system was pretty unorganized. With Southwest, it was slightly more coordinated, but still a bit of a jumble. I had opted to pay a little extra to make sure I was in the first seating group--which I highly recommend. When they called for seating A, I headed up to the numbered poles that were lined up near the gate. Since there isn't anyone around to make sure people are in the proper order, you have to trust the people around you, and I was pleasantly surprised that no one tried to hop in front of anyone else or claim they had a higher number so they could go ahead. We stood in line for a few minutes, which I didn't mind, but many of my fellow travelers were growing impatient. At this point, we were still scheduled to leave 10 minutes late, but if we boarded fast enough, it could have been sooner. The Southwest employee working at the gate announced that positions 1-30 would be boarding, so we all began filing through the door. A young man ahead of me was a little confused by the process, and was unsure if he was in the right place. The employee was very pushy, urging him along and not answering his questions. I understood he was trying to speed up boarding, but he was definitely a little rude to passengers.

Once on the plane, I grabbed the first aisle seat possible and waited patiently as everyone else boarded. I was impressed with how quickly people got on the plane, tossed their bags up and sat down. I think everyone got on in about 15 minutes, which I had never experienced before. I thought we had a good chance of leaving close to on time, worse case a couple minutes late. However, we ended up sitting at the gate for another 15 minutes. The reason? Our bags. Indeed, boarding was super quick, but it was so efficient that our luggage couldn't keep up, which meant our valiant efforts to leave on time were thwarted.

My flight to Denver had a stop over in Omaha, Nebraska, but I didn't have to switch planes, which was nice. Still, I was worried about how quick the layover would be, since we were already running a little late. Anyone staying in Omaha was quick to depart, which I appreciated, but Southwest needed to switch the flight crew, so that ended up taking a little over half an hour. With a good tale wind and a determined pilot, we landed in Denver exactly when we were supposed to, and once again I was pleasantly surprised. I went from a 40 minute delay to arriving right on time, way to under promise and over deliver.

Waiting for the my luggage was the most annoying part of the whole trip. I must have stood at the carrousel for almost a half hour, and it had taken me at least 15 minutes to walk through the concourse, catch the train and get over to the baggage claim, so in total it took nearly 45 minutes for the bags to even get there.

Even with the layover, the weather and the minor delays, the trip to Denver went pretty smooth, and I was happy to report only a couple setbacks. The return trip to Chicago went even better. There were long lines at DIA for checking bags, but employees at the kiosks were very helpful and they had made sure to staff enough people to keep the line moving. The boarding process, once again, went very quickly, and this time our bags were pretty much on the same schedule. We only sat at the gate for a few minutes before taxiing out. And while the flight was quick and relaxing, what made it most enjoyable was our flight attendant. Our safety demonstration was more than just a tutorial on buckling our seatbelts, but rather a short comedy routine. It definitely lightened the mood a bit, and showed that some Southwest employees really do enjoy their work.

airlinereporter.com

Upon arrival in Chicago, I once again had to wait an exceptionally long time for my bags. It was irritating, but nothing I hadn't experienced with any other airline.

Overall, I would say my journey with Southwest was pretty good. I would give them an average rating of an A-, mostly because the check-in and boarding process can be a bit confusing and hectic, and the long wait for bags was a bit of an issue. Southwest definitely gets points for having an efficient bag check--and no bag fee is certainly a bonus--as well as giving out free snacks on board, a friendly staff and on-time departures and arrivals.

However, I am not a complete convert just yet. Yes, on this particular trip, Southwest had the best fares, but that is not always the case. I have often found other airlines to be cheaper or have better flight times, so I cannot say for sure that I will pick Southwest over another airline in the future based on their benefits. Pricing is always a big factor in my airline decision process. Whoever has the best bid will win my business.

Observations in the Travel World

I have been chained to my desk as of late and, as a result, travel excursions have been limited. However, the number of travel stories I have read has been quite abundant, and my thoughts have been reeling all day--let's face it, the last few days--about everything that has been going on. So, in an effort to get my thoughts out there--and to finally post something after a long absence--I've decided to discuss some of my observations.

American Airlines

As many of you may or may not know, American Airlines is not doing so hot. In fact, its stock prices fell to their lowest point since 2009 last week, and there have been rumors that it will file for bankruptcy. American is the leader in declines among major airlines, and investors said they think the airline will run out of cash reserves. What's worse? Other airlines saw a drop in their stocks after news of American's poor performance, causing many of them to cut capacity and, possibly, raise fares--two things that are never good for travelers. So what does this mean? Well, it could lead to the downfall of one of the largest airlines in the U.S., a company that felt it was too big to fail back in 2008 when the recession started and was the only big name that did not file for bankruptcy protection at that time. It certainly is not a promising sign for the airline industry, especially since analysts expect air travel demand to slump at the end of this year, even with the busy holiday season ahead. I, personally, have only flown American a couple times in my life, and I've never been all that impressed with it. I usually opt for UnitedContinental or a budget airline like Frontier. In all honesty, this kind of failure may be exactly what American Airlines needs to turn things around. But bankruptcy is, for now, only a rumor, and there is no telling if it will actually happen.

New Planes, New Seating

After a three year delay, Boeing finally delivered its first 787 Dreamliner to All Nippon Airways a couple weeks ago, and UnitedContinental said it will fly the jet in 2012. The new jet uses technology like lightweight composites and advanced propulsion that are said to increase fuel economy and environmental sensitivity. While I may not get the chance to fly on one of these jets in the near future, it is still exciting to see something so innovative come on the scene. I can only imagine the passenger experience these new planes will provide. Since UnitedContinental plans to use them on only two international routes--Houston to Auckland, New Zealand; and Houston to Lagos, Nigeria--I guess I will need to save up as much money and vacation days as possible in order to book a ticket.

In other plane news, Lufthansa reconfigured the seats in its jets, allowing it to add more rows while still providing passengers with plenty of legroom. I know what you're thinking, it doesn't seem to add up. How can you squish seats together, adding at least two to three more rows, and still give people more room? Well, you install thinner seats. The airline replaced thick foam padding with strong mesh and placed the magazine pocket at the top of the seatback to give passengers more room for their knees. I think this is a trend we will be seeing more often, since many airlines are being forced to cut flights due to financial woes and are trying to find more ways to bring in revenue. Adding extra seating will help make up for money lost from other cuts. Plus, the seats still take into account passenger comfort and satisfaction, meaning everyone wins!

The Airbus A380 is a double-decker jet that seats about 500 passengers, but Korean Air has rolled out its own layout with 407 seats. It has three sections: first class, prestige or business class, and economy class. The entire top deck is for prestige class and the first class suites have 24-inch HD screens. Also, it will have a duty-free shop at the back of the plane, as well as three bars: a self-serve bar on each deck and a "Celestial Bar" in the back of the top deck. Um...I think the description says it all.

Cheap Tickets/Giveaways

LAN Airlines, a Chilean carrier, selected a Latin American-themed restaurant in New York City where it gave out free vouchers for round-trip tickets to South America. Yeah, that's right. If you were at Nuela last Thursday night, you were one of the lucky diners who recieved a free flight. It doesn't seem fair that those people should get that kind of prize just for being in the right place at the right time, but it's all part of a larger marketing campaign for the airline. And let's be honest, I wouldn't complain at all if my dinner was interupted by a woman handing me a free flight to a foreign country. In fact, that would make my meal even more enjoyable.

Even though I didn't get a flight for free, I was able to take advantage of a limited-time holiday sale from Southwest Airlines. I had been scouring the travel websites the last couple weeks trying to find a reasonable price for a flight home for Christmas. However, I was not having much luck finding anything for under $300, so I figured I would hold off the search for another week, and lo and behold a deal came along. I was able to snag one-way tickets on Chicago-Denver routes for $99! And over Christmas...a definite steal in my opinion. So now I've booked my holiday trip home and I am so excited that I get to spend the money I saved on more gifts for my family! (Or on a new pair of shoes for myself, but I'm not that selfish.)

In Closing...

Those are the travel stories and experiences that have been on my mind lately. I apologize for not having anything more exciting, but I do hope to follow up with some destinations pieces in the coming days. So feel free to chime in on these topics and leave comments and opinions. I love reading them!

Extra Fees Will Deter Traveling on Some Airlines

I read an article about Spirit Airlines adding new luggage fees, which increased the amount passengers had to pay for checked and carry-on baggage. That's right, carry-on bags, too. Spirit is the first airline to implement such fees on luggage that people stow in the overhead bins, and I am hoping it is the only one that does it. The airline already has set fees it charges for checking bags, but the new regulations are bumping that number up slightly. Under the new fees, passengers who wait to pay for their bags within 24 hours of flying will be charged an extra $5 to pay online and $10 over the phone. Those who pay at least 24 hours in advance receive the "Early Bird Discount," which means they have to pay the original fee--not much of a special if you ask me.

When I read these stories about airlines hiking fees for the smallest things, I cannot help but wonder if any sane person would continue to fly with them. I have never flown on Spirit Airlines, and I can tell you confidently, I never will. I mean, it is bad enough that every other airline--except Southwest--is charging for checking bags, but to have the audacity to charge a fee for carry-ons is beyond absurd. To play devil's advocate--which I hate to do--the additional fee may prevent people from carrying on large pieces of baggage and taking up all the room in the overhead bins. If they are charged a fee no matter what, they may just opt to check the bag, leaving more space. Still, I fail to see how charging this fee is going to help, because even though that extra money may help to compensate rising gas and commodity costs, it could force people to look elsewhere for flights.

It's move like this one that make me angry with the travel industry, because it has already suffered so much and it pains me to see it continue to struggle. I long for the days when traveling was fun, exciting and almost carefree. You arrived at the airport, checked in your luggage, breezed through quick security lines without taking off your shoes, arrived at your gate, boarded the plane knowing you would have room to store all your personal items, sat down in a roomy seat and waited for your complimentary drink and bag of pretzels. Now, check-ins are bombarded with angry fliers trying to check as few bags as possible or lighten the ones that are too heavy, security lines are epically long and frustrating, boarding is a rat race to get to your seat first and snag precious overhead bin space, seats are cramped, and while that drink option is still there, the pretzels are long gone.

It's a sad world we live in when airlines are so scrapped for money that they have to take away the free pretzels.