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Showing posts with label Travel Industry. Show all posts
Showing posts with label Travel Industry. Show all posts

Monday, June 23, 2014

News Update: UNESCO's New World Heritage Sites, Tauck's Loft-Like Cruise Suites and the A380 Might Come to America

(c) Department of Archaeology, National Museum & Library, Be Be Stupa, Sri Ksetra - Pyu Ancient Cities (Myanmar)

UNESCO Names New World Heritage Sites

CNN - June 22, 2014

Over the weekend, UNESCO added a number of locations to its World Heritage List, including the first-ever site from Myanmar. The Pyu Ancient Cities in Myanmar were added to the list, along with dozens of others, extending it to more than 1,000 cultural and natural treasures. Other sites added include the vineyard landscape of Piedmont in Italy, the Grand Canal in China and the Pergamon and its cultural landscape in Turkey.

#MyTake: The list of World Heritage Sites has grown significantly since it began in 1978, and UNESCO is expected to add more to the list in the following days. This is an indication that more countries are taking the time to protect these cultural sites and acknowledge their value. Not only that, but they hope to use this status to promote themselves as desirable destinations, touting the fact that they have such wonderful, historic and outstanding attractions.

Four Seasons Invests in Adventure Travel

TravelPulse - June 23, 2014

Four Seasons Hotels is a well-known name in the luxury travel market, but it's doing more to cater to younger travelers taking long haul trips and seeking experiential travel. In Asia, the hotel brand has turned to its activities to provide special experiences to travelers, showing they can have luxury and an authentic trip at the same time. The Four Seasons Resort Langkawi in Malaysia features a Mangroves & Eagles Safari that takes guests on a wildlife adventure through a maze of limestone cliffs, rock formations and mangroves. The Four Seasons Resort Kuda Huraa in the Maldives is considered a top surfing destination, and the resort caters to thrill-seekers with its new series of chartered "surfers," which use a seaplane to go from one break to the next so surfers are guaranteed to catch the next wave. The hotel brand also features a number of other tour packages, as well as special adventures for children.

#MyTake: Luxury travel has made a comeback in recent years, even with a somewhat slow economic recovery. People are eager to travel again, but they don't just want to sit on the beach all day at a luxury resort (though that might be nice for some people), they want to experience a destination to its fullest. This is especially true of Millennial travelers, many of which are coming into their own financially and want to treat themselves to something unique and special. It's not just about going to a destination anymore, it's about immersing yourself in the culture and the environment to a greater extent.

Travel Weekly - June 23, 2014

The Tauck travel company christened its newest ship, the Savor, which features loft-like suites in the hard-to-sell lower-deck cabins. The Savor, along with sister ship Inspire (which set sail in April), are part of a new class that ushers in this new suite concept. The cabins feature high ceilings and a raised seating area along windows that can be opened. This is far from the standard lower-deck cabin with just a porthole window. The 130-passenger Savor will sail the Rhine, Main and Danube rivers.

#MyTake: Tauck acknowledged that lower-deck cabins are often tougher to sell. Rather than continuing to find new verbiage to promote these cabins, they decided to engineer something more appealing. While upper-deck suites might be more popular, this certainly introduces something different and exciting for people to experience, and travelers are always curious about new features. Not only that, but it allows Tauck to more easily sell these once overlooked cabins.

TSA Increases Traveler Fees

TravelPulse - June 19, 2014

On July 1, 2014, the Transportation Security Administration fees, which are added to airline ticket prices, will increase. The TSA fee will rise from $2.50 for a non-stop flight to $5 for a trip with a layover and a flat rate of $5.60 for each leg of a trip. Now, however, the TSA said it's looking to charge an extra $5.60 fee for each leg of a flight where there's a connection of more than four hours. This basically means the TSA has changed the definition of a round trip, and travelers with super long layovers will be forced to pay a little more. The move is not being taken lightly by the travel industry, and it will take public comment for the next two months.

#MyTake: Aviation security is still a big concern, and there needs to be funding for it, and I don't think many people would argue with that. However, this additional note in the Federal Register is unfair to travelers and to airlines. It might seem like a small fee, but it can add up, and most frequent travelers don't have endless sums of money. At the same time, airlines could be blamed by travelers who are unaware of where the fee actually comes from, but it's the government that's implementing it. This could cause more customer dissatisfaction, unless airlines make it clear in their pricing what fees are for what. And lets face it, most people aren't going to research it or take the time to read every detail, they'll just get angry at the increase in fees.


BusinessWeek - June 23, 2014

Rumor has it that Airbus's A380 superjumbo jet may be making its way stateside. According to Mark Lapidus, the chief executive officer of the aircraft leasing company Amedeo, Delta Air Lines will be the first U.S. carrier to fly the A380. Delta has denied any interest in the plane, saying it doesn't fit the needs or scope of the airline. However, the larger aircraft, which is mostly flown by Middle East, European and Australian airlines, does hold some potential for the U.S., and Lapidus believes it would be a good move for the one of the North American airlines to bite. 

#MyTake: The A380 isn't really suitable for an American fleet, just because it's too big for most of the networks. U.S. airlines bank on less seating, therefore making it easier to charge more for limited spots on frequent routes. The A380 seats 600 people, and that wouldn't work for the U.S. airlines's profit margins. However, the aircraft could make it easier to offer segmented cabin space, which has experienced a gain in interest from travelers, especially global business travelers willing to spend a little more for extra leg room and additional amenities, but not the full amount for first or business class. For now, the rumors will stay just that. But I'll definitely keep an ear to the ground - er - sky on this one.

Wednesday, January 15, 2014

The Advantage of Work Travel

I've always wanted to be able to travel for work, and when I finally got into the travel industry, I thought it would happen more. Unfortunately, the kind of work I do doesn't require me to go anywhere, with the exception of one week spent training out in Colorado. At the end of last year, my job gave me some new accounts (New Jersey, North Dakota and Austin), so maybe, if I'm lucky, I will get to visit some of these places for work.

Even though I might not get the opportunity to travel...my boyfriend does. Right now, he only goes to military bases in the U.S., and I've had the chance to spend a weekend with him. However, he just informed me yesterday that in March, he will most likely move to a different team and start going to international locations, like England, Australia and Denmark. And he wants me to go with him! Of course, it's not as easy to go overseas for a weekend, but my job does allow me to work from anywhere, as long as I have internet access and a phone. So maybe it will be possible to take advantage of his situation, and figure out a way to travel with him.

What's really great is that my company is a travel-centric one, so they encourage taking trips. I'm sure they will allow me to go with him once and a while, which would be amazing! I hope that I get the opportunity to visit some incredible places, because now is the time to take these vacations, while we're young and have nothing holding us back.

Sunday, November 21, 2010

Have A Little Faith

When it comes to hotel brand loyalty, the 2011 forecast does not look good. According to an annual survey by TripAdvisor, there was a severe drop in hotel brand loyalty this last year, the amount of people saying they are loyal to one hotel name dipping from 59 percent to 39 percent. Travel experts and analysts speculate that the economy could be the main reason for the decline, the recession causing more people to question prices even on quality products. Another reason people are changing their tendencies is due to more access to other options. With all the social media and review-based websites out there, people have a wealth of information available to them, which makes it easier to make frugal and savvy decisions.brands-logo

So what is keeping people faithful to their brands? Rewards programs. A huge factor in maintaining client loyalty, hotel reward programs provide quality benefits, upgrades and services that make for a more intimate experience. But no matter what a hotel gives to a client, it all comes down to how the brand interacts with the guest. All the upgrades in the world cannot replace a friendly customer service experience, and guests appreciate personal attention that can make them feel like the only people in the hotel.

One of the biggest mistakes airlines have made is their lack of effort to reach out to travelers and make them loyal customers. Unless someone is a frequent flier on an airline, he or she will probably not receive the kind of treatment that will make them feel appreciated as a client. In fact, the main reason people say they are not loyal to airlines is because the company has not done anything to deserve the loyalty.

I-Prefer-big A hotel brand taking the necessary steps to show its appreciation for its customers is Preferred Hotel Group. Their I Prefer program lets travelers sign up for free and take advantage of special services right away. Where other reward programs require customers to build up points or stay a certain number of nights before cashing in on upgrades, I Prefer gives them automatic benefits at no fee. Who wouldn’t want to get extra amenities or priority check-in or exclusive offers just for becoming a member? The program also offers online booking rewards, like complimentary breakfasts and rounds of golf. There are a number of exclusive hotel deals and partner companies offers that members can take advantage of, all for no cost.

With loyalty rates dropping by 20 percentage points this year, hotel brands need to find ways to make their customers feel special; that their business is greatly appreciated. Every guest is looking for a memorable vacation, and hotels need to go out of their way to provide that. Some people are happy with a few extended amenities, such as 24-hour access to hotel facilities, free coffee in the rooms and the lobby, free wi-fi and complimentary food. Others are looking for better customer service and a welcoming atmosphere. Still others feel that competitive prices and discounts are essential to win their loyalty. When it comes down to it, though, every guest is looking to be amazed with their hotel experience, and even if the smallest gesture can win them over, it’s worth doing.

Friday, April 9, 2010

Tax Day Deals

Tax day is hardly something to celebrate, right? Wrong! April 15 looms ahead, and those tax forms need to be dated and stamped. Once you send them off, it's over. So why not enjoy some sweet deals. I'm accustomed to getting free food; McDonald's and Cinnabon are both contributing to the tradition this year. And personally I'd go for the mini cupcakes over the burgers, but I have a severe sweet tooth. Anyway, moving on. I was browsing around on Twitter and saw an update from Travel + Leisure Magazine:

No Taxation Without a Vacation: Tax-Day Hotel Deals - Carry On - Travel + Leisure

After reading this, I seriously considered the Hard Rock Sand Diego deal. Who wouldn't want an EFFEN cocktail? But this article also got me thinking about something my co-worker Justine told me. There are promotions being put forward by the travel industry--specifically student travel--encouraging people to spend their tax refunds on trips. I thought that was a great idea. So while hotel deals during the month of April acknowledging tax day are great, companies could also look into deals promoting tax refund spending on travel.

For example, the bigger your refund, the bigger the discount you get on a hotel rate. Of course, there would have to be a way to prove what your refund was, otherwise people would probably exaggerate the amount a little bit. (Ok, probably a lot.) The bottom line is that it could be a great way to push the industry, especially with summer fast approaching and vacations being planned. Travel agencies, hotels, airlines, travel media outlets, all of them could capitalize on TAX REFUND DEALS!