Wednesday, February 23, 2011

Satisfaction Guaranteed

When it comes to travel, customer service is essential for success in air transportation, hospitality and facilities. So who will guarantee you a satisfactory travel experience?
Credit: J.D.Power & Associates

According to J.D. Power & Associates' 40 "Customer Service Champions" list, the Ritz-Carlton and Four Seasons Hotels and Resorts are two of the top customer service hotel chains in the United States. Enterprise Rent-A-Car was also a top company. As far as airlines are concerned, go with Southwest, JetBlue and Canada's WestJet to receive exceptional care and attention. A somewhat surprising member of the list is Indianapolis International Airport, which recently underwent a major redesign and reopened as a state-of-the-art facility in 2008.

J.D. Power based the awards off consumer surveys conducted over the past year. They use the five P method to measure how people feel about each company: people, presentation, price, product and process.

Of the selected travel companies, I only have experience with Enterprise.I am sad to say I have never stayed at the Ritz-Carlton or Four Seasons, or flown with Southwest or JetBlue or WestJet, or visited Indianapolis Airport. But I am excited to experience the customer service with these institutions, and I will definitely report back and let you know whether or not J.D. Power knows what its talking about.

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